FAQs - Frequently Asked Questions
Where are you located?
We are located in Central Missouri State. Our mailing address is:
20449 Hwy C Barnett, MO 65011
How long have you been in business and who are you owned by?
We have been in business since 1997. We started with one retail location specializing in sewing machines and vacuum cleaners. Over the last 25 years we have grown to be one of the Largest BERNINA & Bernette Dealers as well as this website. We are a family- owned company.
How do I learn how to use my machine?
If you live in the Missouri Sate you can take free hands-on "Learn to Use Your Machine" classes at Our Location. However if you live out of the area and find the instruction book is not adequate for your needs, inquire about availability of instructional videos, supplemental workbooks, etc. that might apply to your model, or call customer service at 573-378-2700 or email firstname.lastname@example.org. We can solve 95% of operational, mechanical, or technical service problems on the phone, via e-mail, or fax.
Do you match other store prices?
If you find an identical item that is in stock with a lower price, we'll do our best to match the price. Price matches are valid only BEFORE you place your order. When comparing prices, availability, shipping and taxes will be included in our price match decision.
Are your products new?
Yes, our products are new, although we do sell some factory refurbished products when available. Refer to individual product pages for designated factory refurbished machines when available.
What are Factory Refurbished products?
We are able to offer incredible savings on some products that are available factory refurbished. Factory refurbished items have been returned to the manufacturer for a variety of reasons including: returns to the retail store of unused purchases, items with a cosmetic blemish, demonstration units, and items with slight defects. In addition, new items that are overstocks are labeled factory serviced. In all instances, the product is shipped to the factory, inspected, restored to original factory specifications if required, tested and repackaged. These products cannot be sold as new, so they are considered "factory refurbished". Because of the rigorous inspection and testing process, the defect rate of factory serviced products is actually much lower than that on items sold new.
Do you add sales tax?
topnotchsewvac.com is required to collect sales tax for all orders that are shipped to the state of Missouri. Orders shipped outside of Missouri state will always be tax free.
Will a local dealer service a machine purchased from topnotchsewvac.com?
Dealers are not under any contractual obligation to provide free service. We will service and re-deliver any home machines we sold within the continental U.S. needing warranty service within the first 30 days at our cost.
Why some products don't have prices?
You can order them by calling us. They are call to purchase products.
What are your shipping details?
You can check our Shipping Policy here
What is your returns and replacement policy?
You can view our Return Policy here
Service and Repair
If you need service and repair for your sewing machines and vacuums you came to the right place. Our technicians are factory-trained since we are one of the largest brand dealers. They are all certified and knowledgeable. They continuously undergo training programs where they build up their certifications. This ensures that we are up to date with the latest technology as new models are consistently released in the market.
Whether you need a simple tune-up or more extensive repairs, rest assured that your machine will be handled with the utmost care and caution while in our possession.
Service cost starts at $59.95 and will vary depending on the make/model of the machine. We also offer express (same-day service) for only $20 extra.
Below are some Sewing machine brands we are able to service:
- New Home
What are call to purchase products?
Call to Purchase Products means you need to call us if you would like to purchase that product. We can offer the lowest price as we are one of the top BERNINA dealers in the country.
We can compete with other store prices! Call us and let us talk more about the product you would like to purchase.
FOR MORE INFORMATION
If you have other questions or concerns about our products and services feel free to reach out to one of our representatives. We are more than happy to assist you!